Frontend Support Engineer (m/f/d)









Vollzeit / Homeoffice möglich

With our publishing platform Purple, we help magazine and news publishers grow and achieve greater success. To achieve this, we combine robust in-house developments, creative AI, and data applications with proven third-party solutions. This is how we make publishing efficient and profitable. Our offering includes a Gutenberg-based headless CMS, a highly scalable delivery infrastructure based on Kafka and Kubernetes, a building-block solution for state-of-the-art news apps and websites, and a suite of AI-powered newsroom automation and audience development tools.

Our customers range from medium-sized publishers to internationally active publishing groups—from Australia to the Zurich Oberland. Close contact with our customers and users helps us develop our product in a user-centric and market-oriented way. With a clear strategy, we set ourselves apart from the competition. Together, we want to further accelerate our growth—and for this, we need your support now.

We are currently looking for a Frontend Support Engineer to join our Customer Success team. You will be part of a super motivated team that is focused, fun, and works freely towards common goals and KPIs—always with the aim of making our customers more successful. Become part of the SPRYLAB family!


  • You have solid knowledge of frontend technologies such as HTML, CSS, and JavaScript.
  • You possess proven debugging skills to efficiently identify and fix bugs using various tools.
  • Experience in problem management, including documenting errors, tracking progress, and collaborating with other teams is something you excel at.
  • Your basic knowledge of version control using tools like Git contributes to effective collaboration and tracking code changes.
  • Strong teamwork and collaboration skills enable you to coordinate with developers, customer success managers, and relevant teams seamlessly.
  • Analytical skills are your strength—you can analyze problems, understand root causes, and develop long-term solutions.
  • You have a customer-oriented approach, understanding end-user needs, and working to resolve issues in a user-centric manner.


  • You will join our Customer Success team, helping our customers to be more successful with Purple.
  • Provide 2nd level technical support for Purple Experience and Purple Hub.
  • Implement Change Requests to enhance the functionality of Purple Experience.
  • You will act as the technical point of contact in the Customer Success team, guiding the technical vision and promoting collaboration among team members and customers.


  • 2+ years of experience with Javascript/Typescript and HTML/CSS.

That would be a plus:

  • Experience with news websites.
  • Experience with Wordpress.
  • Experience with UI/UX.


  • A great company with a recommendation rate of 86% on Kununu.
  • Home office is a matter of course for us, even before Corona.
  • Flexible working hours and uncomplicated family compatibility.
  • E-bike leasing or BVG monthly subscription with a subsidy.
  • Individual training and further education measures.
  • In addition, you can expect above-average coffee, cool soft drinks, weekly lunch for free on office day, a foosball table, a popcorn machine, and regular team events in our office.
  • Last but not least - and we hope you see it the same way: Interest in a long-term cooperation.

Would you like to get to know us?

We look forward to receiving your application at

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Gergana Schumacher