Customer Support Specialist SaaS / technical customer support (m/f/d)
With our Purple publishing platform, we help magazine and news publishers succeed - by combining rock-solid in-house development, creative use of K-I and data applications with proven best-of-breed solutions. Our offering includes a headless CMS based on Gutenberg Editor, a modular, state-of-the-art news app and website framework, and a suite of AI-powered newsroom automation and audience development tools.
Our customers range from medium-sized publishers to internationally active publishing groups - from Australia to the Zurich Oberland. Close contact with our customers and users helps us to develop our product in a user-centric and market-oriented way.
Together we want to further accelerate our growth - for this we need your support now!
We are looking for a technical Customer Support Specialist (m/f/d) who will contribute with know-how and passion to make our customers even more successful with our publishing platform Purple.
YOUR TASKS
- As part of the Customer Success team, you will be the point of contact for support and feature requests from our Purple customers in the B2B segment.
- You support our customers in troubleshooting complex technical problems and application issues
- You help with the integration and configuration of Purple Tools
- You advise our customers on customization requests and identify optimization potentials
- You work closely with the development team and support product development based on customer feedback
- You identify customer needs and help them become even more successful with Purple
- You ensure the knowledge transfer as well as the continuous optimization of our support processes
- You are responsible for customer onboarding and turning our customers into Purple experts
WHY YOU
- You have experience in customer support ideally in SaaS B2B business
- practical experience in web technologies (HTML, JavaScript, CSS) are desirable
- You have experience in the technical/software environment (through studies or profession) and bring along a very good technical understanding
- You are a problem solver and love helping customers achieve their goals
- Your world is digital
- You are open, helpful and like to communicate with people
- You speak fluent German and very good English
WHY SPRYLAB
- A great company with a recommendation rate of 87% on Kununu
- Home office is a matter of course for us, even before Corona
- 30 days of workation in other European countries
- Flexible working hours and uncomplicated family compatibility
- E-bike leasing or BVG company ticket with subsidy
- Individual further training opportunities
- In addition, you can expect above-average coffee, soft drinks, a foosball table, a game machine, a popcorn machine and regular team events in our Berlin office.
- Last but not least - and we hope you see it the same way: Interest in a long-term cooperation!
You have questions about our open positions?
