SaaS Support Specialist (m/f/d)

With our publishing platform Purple, we help magazine and news publishers succeed, combining rock-solid in-house development, creative use of AI and data applications, and proven best-of-breed solutions. Our offering includes a headless CMS based on the Gutenberg editor, a modular, state-of-the-art news app and website framework, and a suite of AI-powered newsroom automation and audience development tools.

Our customers range from medium-sized publishers to internationally active publishing groups, from Australia to the Zurich Oberland. Close contact with our customers and users helps us develop our product in a user-centered and market-oriented way.

Together, we want to accelerate our growth further, and for that we now need your support!

We are looking for a technical Customer Support Specialist (m/f/d) who contributes know-how and passion to make our customers even more successful with our publishing platform Purple.

• As part of the Customer Success team, you are the point of contact for support and feature requests from our Purple customers in the B2B segment.
• You support our customers in resolving complex technical problems and application questions.
• You help with the integration and configuration of the Purple tools.
• You advise our customers on customization requests and identify optimization potential.
• You work closely with the development team and support product development based on customer feedback.
• You identify customer needs and help them become even more successful with Purple.
• You ensure knowledge transfer and the continuous optimization of our support processes.
• You are responsible for customer onboarding and turn our customers into Purple experts.

• You have experience in customer support, ideally in the SaaS B2B business.
• Practical experience with web technologies (HTML, JavaScript, CSS) is desirable.
• You have experience in a technical/software environment (through studies or work) and bring a very good technical understanding.
• You are a problem solver and love helping customers reach their goals.
• Your world is digital.
• You are open, helpful and enjoy communicating with people.
• You speak fluent German and very good English.

• A great company with an 87% recommendation rate on Kununu
• Home office is a given for us, even before Corona
• 30 days of workation elsewhere in Europe
• Flexible working hours and easy work-family balance
• E-bike leasing or a subsidized BVG company ticket
• Individual development opportunities
• On top of that, our Berlin office offers above-average coffee, soft drinks, a foosball table, an arcade machine, a popcorn machine and regular team events
• Last but not least, and we hope you see it that way too: an interest in a long-term collaboration!

Would you like to get to know us? Then we look forward to your application!